In general, 'In-Stock' products take 3-5 days to ship, but
occasionally due to volume or weather, there is a delay. We do our best to notify customers of any abnormal delay in shipping. We do not ship on weekends or holiday.
'Custom' products take approx. 3-5 weeks (not including time in transit). For additional information regarding this question, please reference the respective 'Product Page' for details. Please note: if you have a special request or are in a hurry, emailing never hurts. We can be reached at hello@fursatile.com. 

At Fursatile, customer satisfaction is our #1 priority. We stand behind every Fursatile product. Our team inspects, prepares and carefully packages each product before it is shipped. We want our customers to be pleased with their product for years to come. In the event that an 'In-Stock' product needs to be returned - please reference the respective 'Product Page' for policy details. 'Custom' products may NOT be returned or exchanged because each piece is made to order. Still, if you would like to have a discussion with a team member, please contact hello@fursatile.com

We typically ship via USPS or UPS!

Once your order has been processed by the Fursatile team, UPS and/or USPS will handle the shipment of your product. Transit time is typically 3-7 business days. Shipping times may vary, but we will work hard to get you your order as soon as possible. We want you to receive a product you will cherish for years to come. We do not ship on the weekend or holidays. Please note: if you have a special request or are in a hurry, emailing never hurts. We can be reached at hello@fursatile.com. 

Our team inspects, prepares and carefully packages each item before it is sent out for delivery. If your box is damaged, refuse delivery and make sure to note the damage on the delivery service’s paperwork, and email us at hello@fursatile.com. Please include your order number and the name of the item that was damaged. Your satisfaction is our top priority, and we want your shipping experience to be perfect! We are here to help and want you to love your purchase.