In general, 'In-Stock' products take 3-5 days to ship, but occasionally due to volume or weather, there is a delay. We do our best to notify customers of any abnormal delay in shipping. We do not ship on weekends or holiday.

Important Information:  If you are available to receive your order upon delivery, we highly recommend inspecting the box and its contents in the presence of the UPS driver. This allows for immediate assessment and resolution in the rare event of any damage during transit. If, for any reason, you are unable to inspect your order upon delivery, please rest assured that we are here to assist you. While the process may take longer, we will work diligently to resolve any issues. Since UPS  will require sufficient evidence to assist with your claim, we suggest you keep the box and take photos. Please email hello@fursatile.com with any questions regarding this process.

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At Fursatile, customer satisfaction is our #1 priority. We stand behind every Fursatile product. We want our customers to be pleased with their product for years to come. Our team inspects, prepares and carefully packages each product before it is shipped. If you are available to receive your order upon delivery, we highly recommend inspecting the box and its contents in the presence of the UPS driver. This allows for immediate assessment and resolution in the rare event of any damage during transit. If, for any reason, you are unable to inspect your order upon delivery, please rest assured that we are here to assist you. While the process may take longer, we will work diligently to resolve any issues. Since UPS  will require sufficient evidence to assist with your claim, we suggest you keep the box and take photos. Important Information:  If you are available to receive your order upon delivery, we highly recommend inspecting the box and its contents in the presence of the UPS driver. This allows for immediate assessment and resolution in the rare event of any damage during transit. If, for any reason, you are unable to inspect your order upon delivery, please rest assured that we are here to assist you. While the process may take longer, we will work diligently to resolve any issues. Since UPS  will require sufficient evidence to assist with your claim, we suggest you keep the box and take photos. In the event a product needs to be returned, it must be received, exactly as you received it. Please reference the respective 'Product Page' for policy details. 'Custom' products may NOT be returned or exchanged. If you have questions, please contact hello@fursatile.com

We typically ship via USPS or UPS!

Once your order has been processed by the Fursatile team, UPS and/or USPS will handle the shipment of your product. Transit time is typically 3-7 business days. Shipping times may vary, but we will work hard to get you your order as soon as possible. We want you to receive a product you will cherish for years to come. We do not ship on the weekend or holidays. Please note: if you have a special request or are in a hurry, emailing never hurts. We can be reached at hello@fursatile.com. 

Our team inspects, prepares and carefully packages each product before it is shipped. If you are available to receive your order upon delivery, we highly recommend inspecting the box and its contents in the presence of the UPS driver. This allows for immediate assessment and resolution in the rare event of any damage during transit. If, for any reason, you are unable to inspect your order upon delivery, please rest assured that we are here to assist you. While the process may take longer, we will work diligently to resolve any issues. Since UPS  will require sufficient evidence to assist with your claim, we suggest you keep the box and take photos. In the event a product needs to be returned, it must be received, exactly as you received it. Please reference the respective 'Product Page' for policy details. 'Custom' products may NOT be returned or exchanged. If you have questions, please contact hello@fursatile.com